Legal

Terms of Service

Last updated: August 2025  |  Effective Date: August 1, 2025

1. Agreement to Terms

By accessing or using the website of Aivora Automations ("Company," "we," "us," or "our") at aivoraautomations.com, or by engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all visitors, clients, and others who access or use our website and/or services.

2. Services

Aivora Automations provides AI automation consulting and development services including, but not limited to:

  • AI agent development and deployment
  • Chatbot and conversational AI systems
  • AI voice agent development using VAPI and similar platforms
  • Workflow automation using n8n, Make.com, Zapier, and similar tools
  • CRM automation and integration services
  • Robotic Process Automation (RPA)
  • Custom API integrations and business process automation

All services are subject to separate project agreements, proposals, and statements of work agreed upon between the Company and the client prior to commencement of work.

3. Project Agreements & Scope of Work

Each client engagement is governed by a separate project agreement or proposal that defines:

  • The specific scope of work and deliverables
  • Project timeline and milestones
  • Pricing and payment terms
  • Revision and change request policies
  • Handover and support arrangements

Any work outside the agreed scope will require a separate change order and may incur additional fees. We reserve the right to decline work that conflicts with our values or capacity.

4. Payment Terms

Unless otherwise stated in your project agreement:

  • A deposit (typically 50%) is required before work commences
  • The remaining balance is due upon project completion or as defined in your agreement
  • Invoices are payable within 7 days of issue
  • Late payments may incur a late fee of 2% per month on the outstanding balance
  • Work may be paused for overdue accounts until payment is received

All prices are quoted in USD unless otherwise agreed. You are responsible for any applicable taxes in your jurisdiction.

5. Intellectual Property

5.1 Client-Owned Deliverables

Upon receipt of full payment, all custom automation workflows, code, and configurations specifically created for your project become your property. You receive full rights to use, modify, and maintain them.

5.2 Pre-Existing IP

Any tools, frameworks, templates, or methodologies that Aivora Automations developed prior to or independently of your project remain our intellectual property. We grant you a non-exclusive license to use these as part of your delivered solution.

5.3 Third-Party Tools

Our services utilize third-party platforms (n8n, Make.com, HubSpot, OpenAI, etc.). Your use of these platforms is governed by their respective terms of service. You are responsible for maintaining valid licenses for any third-party tools used in your automation.

6. Confidentiality

We treat all client information, business data, and project details as strictly confidential. We will not disclose your confidential information to third parties without your explicit consent, except as required by law.

We may use anonymized project descriptions and workflow screenshots in our portfolio and case studies unless you request otherwise in writing.

7. Client Responsibilities

To ensure successful project delivery, you agree to:

  • Provide timely access to required accounts, APIs, and systems
  • Respond to communications and review requests within agreed timeframes
  • Provide accurate project requirements and specifications
  • Ensure you have rights to any third-party data or systems involved
  • Maintain valid subscriptions to any third-party tools required for the automation
  • Test delivered systems and provide feedback within agreed review periods

8. Warranties & Disclaimers

We warrant that our services will be performed with reasonable skill and care. However:

  • We do not warrant that automations will be error-free or operate without interruption
  • Third-party API changes, platform updates, or service outages may affect automation performance
  • We are not responsible for issues caused by third-party platform changes after project delivery
  • Results and performance metrics (time saved, cost reduction, etc.) are estimates based on typical use cases and may vary

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIVORA AUTOMATIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability to you for any claim arising from these Terms or our services shall not exceed the total amount paid by you to us in the three months preceding the claim.

10. Cancellation & Refunds

  • You may cancel a project at any time by providing written notice
  • Work completed up to the cancellation date will be invoiced and is due for payment
  • Deposits are non-refundable once work has commenced
  • If we cancel a project (other than for client breach), we will refund any unused portion of deposits paid

11. Acceptable Use

You agree not to use our website or services to:

  • Violate any applicable laws or regulations
  • Build automation systems intended to spam, defraud, or harm others
  • Infringe on intellectual property rights of third parties
  • Transmit malicious code or conduct cyberattacks
  • Violate the terms of service of any third-party platform

We reserve the right to refuse or terminate services for any client who violates these acceptable use provisions.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable international commercial law. Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes may be submitted to binding arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify existing clients of material changes. Your continued use of our website or services after changes constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us:

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