Legal

Privacy Policy

Last updated: August 2025  |  Effective Date: August 1, 2025

1. Introduction

Welcome to Aivora Automations ("we," "our," or "us"). We are an AI automation agency that builds AI agents, chatbots, workflow automation systems, and voice agents for businesses worldwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aivoraautomations.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request a consultation, or use our services, we may collect:

  • Full name and email address
  • Company name and job title
  • Phone number (if provided)
  • Project details and requirements you share with us
  • Messages sent through our contact form
  • Payment information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on each page
  • Referring website or search engine
  • Cookies and similar tracking technologies

2.3 Client Project Data

When providing automation services, we may access your business systems, APIs, and data as required to build and configure your automation systems. This data is used solely for the purpose of delivering our services and is never shared with third parties.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Communicate with you about your project, proposals, and deliverables
  • Process payments and send invoices
  • Send project updates, documentation, and support materials
  • Improve our website and service offerings
  • Comply with legal obligations
  • Send occasional marketing communications (with your consent; you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Preference cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some website features may not function properly without cookies.

5. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Google Analytics — website traffic analysis
  • Payment processors — secure payment handling (e.g., Stripe, PayPal)
  • Email marketing platforms — client communications
  • Project management tools — internal project delivery
  • Communication tools — client support (e.g., WhatsApp Business)

These third parties have their own privacy policies and we encourage you to review them. We only share information necessary for these services to function.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure, password-protected access to client data
  • Limited access to personal data on a need-to-know basis
  • Regular security reviews of our systems and processes

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain our business relationship
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it. Client project data is typically retained for 12 months after project completion unless otherwise agreed.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you
  • Right to correction — request correction of inaccurate data
  • Right to deletion — request deletion of your personal data
  • Right to object — object to processing of your personal data
  • Right to data portability — receive your data in a structured format
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@aivoraautomations.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. International Data Transfers

We operate globally and may transfer your data to servers located in different countries. By using our services, you consent to the transfer of your data internationally. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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